Return Policy
At Michelle & Paul Toronto, we do everything we can to keep our customers satisfied.
However, it may happen that you wish to return a product.
This document clearly explains our return policy.
Conditions for Returns
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You may only register a return after you have physically received the item.
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Return shipping costs are entirely the responsibility of the customer, including any international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all original tags and labels still attached.
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Trying on items is allowed, but wearing them is not permitted.
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Returning products that were intentionally ordered in multiple sizes with the purpose of (partially) returning them is not allowed.
Return Process
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Report your return via info@michellepaultoronto.com within 14 days of receiving the item.
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You will then receive the return address of our supplier (located in China).
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Send the item back at your own expense, including any applicable customs or shipping fees.
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We strongly recommend using a shipping method with tracking (Track & Trace) to ensure your return arrives safely.
Refunds
Once the returned item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking information shows that the item has been delivered to the address provided by the customer.
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If an incorrect address was provided during checkout, this is the customer’s responsibility.
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Address errors must be reported within 24 hours after placing the order.
Contact
For any questions regarding returns, please contact us at:
📧 info@michellepaultoronto.com